Archaic Motor Company Ltd
Returns & Refunds Policy
At A.M.Co, every piece is made to order — printed and crafted specifically for you when you place your order. This lets us offer unique designs and minimise textile waste, but it also means our returns policy differs from traditional retailers. Please read it carefully before purchasing.
1. Your Legal Rights (UK Consumers)
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. As a UK consumer you are entitled to goods that are:
- Of satisfactory quality
- Fit for purpose
- As described
If goods fail on any of these grounds, you have the right to a repair, replacement, or refund regardless of our made-to-order process.
Note on the 14-day cancellation right: Under the Consumer Contracts Regulations, made-to-order / personalised items are exempt from the standard 14-day right to cancel — but only if the item is genuinely personalised to the individual. If your products are print-on-demand from a standard catalogue (e.g. Printful/Printify designs that many people can order), this exemption may not fully apply. Get legal advice on this specific point.
2. Damaged, Defective or Incorrect Items
If your item arrives damaged, has a manufacturing defect, or is the wrong item, we will put it right.
To make a claim:
- Email support@am-clothing-co.com within 30 days of delivery
- Include your order number and clear photos of the issue
Resolution: Once verified, we will send a free replacement or issue a full refund to your original payment method within 14 calendar days.
3. Sizing & Change of Mind
Because each item is made to order, we are unable to accept returns or exchanges for incorrect size selection or change of mind. We strongly recommend consulting the [Size Guide] on each product page before ordering, as sizing can vary between fits. If you have any queries, please contact us on support@am-clothing-co.com and we’ll do our best to help.
4. Shipping Issues & Address Errors
Incorrect address provided by customer: If an order is shipped to an address you provided incorrectly, we are not liable for the loss. If the package is returned to us, we will contact you — reshipment costs are the customer's responsibility. If the package is unrecoverable, a replacement order will need to be placed at full cost.
Lost in transit: If your tracking has shown no update for more than 10 business days past the estimated delivery date, please contact us. Claims must be raised within 30 days of the estimated delivery date.
Carrier delays: We are not responsible for delays caused by the carrier once dispatched, but we will assist in raising a claim with the carrier where possible.
5. How to Make a Claim
Do not return items to the address on your shipping label — these are automated fulfilment centres that cannot process returns.
To open a claim:
- Email support@am-clothing-co.com
- Use the subject line: Return/Refund Request – Order #[your order number]
- Include clear photos of the issue and a brief description
We aim to respond within 2 business days.
6. Refund Processing
Approved refunds will be issued to your original payment method within 14 calendar days of approval. You will receive an email confirmation when your refund has been processed. Please allow additional time for your bank to post the funds.
7. Contact Us
Email: support@am-clothing-co.com
Business address:
Suite 6350
Unit 3A
34-35 Hatton Garden
Holborn
London
EC1N 8DX
Registered company: Archaic Motor Company Ltd — Company No. 16600619