Shipping Policy

UK Delivery Only

All A.M.Co products are made to order by our fulfilment partner, Tap Stitch. Your item is created specifically for you after your order is placed, then shipped directly to your door. We currently deliver to UK addresses only.

1. How Our Fulfilment Works

We do not hold pre-made stock. Every order is passed to Tap Stitch, who produce and dispatch your item directly to you. Your order moves through two stages:

  • Production — Tap Stitch print and assemble your item. This begins after your order is confirmed.
  • Shipping — Once production is complete, your order is handed to a carrier and dispatched to your UK delivery address.

The estimated delivery timeframes below reflect both stages combined. Please factor this in before ordering, especially if you need an item by a specific date.

2. Estimated Delivery Timeframes

The following timeframes are estimates and are not guaranteed. They may be affected by Tap Stitch production volumes, carrier delays, or other circumstances outside our control.

Shipping Option

Production Time

Shipping Time

Standard (UK)

[2–5] business days

[7–12] business days

Business days are Monday to Friday, excluding UK public holidays. Orders placed on weekends or bank holidays will begin production on the next working day.

3. Shipping Costs

Shipping costs are calculated at checkout. The exact cost will be shown before you confirm your order.

Order Value

Standard Shipping

Orders under £60

£3.99

Orders over £60 (free shipping threshold)

FREE

 

4. Free Standard Shipping

We offer free standard shipping on all UK orders over £60. This is applied automatically at checkout — no discount code is needed.

Free shipping applies to standard delivery only. Express delivery charges apply regardless of order value.

5. Where We Deliver

We currently deliver to addresses within the United Kingdom only, including:

  • England, Scotland, Wales, and Northern Ireland
  • Most UK islands and remote postcodes (delivery times may be longer for the Scottish Highlands, Isle of Man, Channel Islands, and similar areas — please allow additional time)

We do not currently ship outside the UK. If you are an international customer, please sign up to our mailing list to be notified when international shipping becomes available.

6. Tracking Your Order

Once your order has been dispatched by Tap Stitch, you will receive a shipping confirmation email with your tracking number and a direct link to follow your parcel.

Please allow up to 24 hours after your dispatch notification for tracking to become active on the carrier's website.

You can track your order by:

  • Clicking the tracking link in your dispatch confirmation email;
  • Logging into your account on our website and visiting Order History; or
  • Emailing us at support@am-clothing-co.com with your order number.

7. Failed Deliveries and Missed Collections

If a delivery attempt is unsuccessful, the carrier will leave a card with instructions for rearranging delivery or collecting your parcel from a local depot or post office. Please follow up on missed deliveries promptly, as carriers typically hold parcels for 7–18 days before returning them.

If a parcel is returned to Tap Stitch because:

  • You provided an incorrect or incomplete delivery address at checkout;
  • You did not collect the parcel from the carrier depot within their holding period; or
  • Delivery was repeatedly attempted with no response,

we are not liable for the loss. Reshipping costs will be your responsibility. If the item has been destroyed or discarded by the fulfilment facility, a new order will need to be placed at full price.

Please check your delivery address carefully before completing checkout. We are unable to amend addresses once an order has entered production.

8. Lost or Delayed Parcels

If your tracking shows no update for more than 10 business days beyond the estimated delivery date, please contact us at support@am-clothing-co.com. We will raise an investigation with the carrier on your behalf.

Claims for lost parcels must be submitted within 30 days of the estimated delivery date. We are unable to investigate claims raised after this window.

Where a parcel is confirmed lost by the carrier, we will send a free replacement or issue a full refund — whichever you prefer. Carrier investigations typically take 5–10 business days to complete.

Before raising a lost parcel claim, please check with neighbours and any nearby parcel lockers or collection points, as carriers sometimes leave parcels in a safe place without a notification card.

9. Items Damaged in Transit

If your order arrives damaged, please contact us within 30 days of delivery at support@am-clothing-co.com with:

  • Your order number;
  • A brief description of the damage; and
  • Clear photographs of the damaged item and its packaging.

Where transit damage is confirmed, we will send a free replacement or issue a full refund. We do not require you to return the damaged item in most circumstances.

10. Peak Periods

During busy trading periods — including Black Friday, the Christmas and New Year period, and major sale events — production and delivery timeframes may be longer than usual due to higher demand at Tap Stitch and with UK carriers.

We recommend ordering well in advance if you need an item by a specific date during these periods. We will post estimated cut-off dates for Christmas delivery on our website and social media channels each year.

11. Contact Us

For any questions about your delivery or order status, please get in touch:

  • Email: support@am-clothing-co.com
  • Please include your order number in all correspondence.
  • We aim to respond within 2 business days, Monday to Friday.

Archaic Motor Company Ltd is registered in England and Wales. Registered office: 34-35 Hatton Garden, London, EC1N 8DX. Company No. [INSERT]. This policy was last reviewed on 1 March 2026.